pklok Privacy Policy

This privacy policy ("Policy") applies to the pklok platform (pklok.cam) and all related services. When you use our website, create an account, or use our services, you are considered to have agreed to the terms of this policy. If you do not agree with this policy, please refrain from using our services.

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1 What Information We Collect

pklok collects various types of information to help improve our services and provide you with a safe and reliable experience. The following information is collected:

1.1 Personal Identification Information

• Full name and date of birth (for age verification — for users aged 21 and above only)
• Email address — for account communication and security notifications
• Password (stored in encrypted form, never stored as plain text)
• Preferred language and communication preferences

1.2 Financial Information

• Mobile banking account details (bKash, Nagad, Rocket) — for transaction processing only
• Deposit and withdrawal history
• Transaction amounts and dates

Important: We do not store complete payment card numbers or bank account details directly on our servers. All financial transactions are processed through the secure gateway of the relevant payment provider.

1.3 Identity Verification Information

• Copy of National Identity Card (NID) or passport — as part of the KYC (Know Your Customer) process only
• Selfie or photo — if required to confirm identity

1.4 Technical and Usage Information

• IP address and device type
• Browser and operating system information
• Website browsing history (within pklok.cam only)
• Session duration and page visit data
• Cookie and local storage data

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2 Purpose of Data Collection

pklok uses your personal information for the following purposes:

• Account Management: Creating a secure account, verifying login, and ensuring account security.
• Transaction Processing: Completing fast and secure deposits and withdrawals via bKash, Nagad, and Rocket.
• Age Verification: Ensuring that only users aged 21 and above are using the platform.
• Fraud Prevention: To detect suspicious activity and protect the platform from unauthorized use.
• Customer Support: Our 24/7 live chat support team uses your account information to resolve your issues.
• Legal Compliance: Maintaining records required to comply with applicable laws and regulations.
• Service Improvement: Continuously improving our platform by analyzing user experience.
• Responsible Gambling: Monitoring user play patterns to provide support when needed.

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3 Cookies and Tracking Technology

pklok uses cookies and similar tracking technologies. Cookies are small text files stored in your browser. We use the following types of cookies:

3.1 Essential Cookies

These cookies are required for the basic functionality of the platform. Without them, you will not be able to log in or carry out financial transactions. These cookies cannot be disabled.

3.2 Functional Cookies

These cookies remember your preferences (such as language selection) and provide a more convenient experience on your next visit.

3.3 Analytical Cookies

These cookies are used to understand how our website is being used. The data collected is aggregated and anonymous — no individual is identified separately.

You can manage cookies by changing your browser settings. However, disabling certain cookies may limit some functionality of the platform.

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4 Data Storage and Security

The security of your information is our top priority. pklok follows the security measures below:

4.1 Technical Security

• 256-bit SSL (Secure Socket Layer) encryption — for all data transfers
• Encrypted database — to keep stored information secure
• Firewall and intrusion detection systems
• Regular security audits and vulnerability testing
• Two-Factor Authentication support

4.2 Organizational Security

• Only authorized staff have access to personal information
• All staff are bound by confidentiality agreements
• Regular staff training on data protection

4.3 Data Retention Period

We retain your information for as long as your account is active. After account closure, certain information is kept for a defined period as required by legal and financial record-keeping obligations, then securely deleted.

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5 Sharing Information with Third Parties

pklok does not sell, rent, or share your personal information with any third party for advertising purposes. However, information may be shared in the following limited circumstances:

5.1 Service Providers

Only the necessary information is shared with trusted partners to deliver core services such as payment processing (bKash, Nagad, Rocket), technology infrastructure, and customer support. These partners are contractually obligated to comply with our privacy standards.

5.2 Legal Obligations

If we are required to disclose information by court order, government directive, or applicable law, we will do so. Where legally permitted, we will attempt to notify you in advance.

5.3 Fraud Prevention

Information may be shared with relevant authorities where necessary for anti-money laundering and fraud detection purposes.

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6 Your Rights

You have the following rights over your personal information, and pklok fully respects these rights:

6.1 Right to Access

You can request at any time to see what information we hold about you. We will respond to your request within 30 days.

6.2 Right to Rectification

If any of your information is incorrect or incomplete, request a correction. We will update it as soon as possible.

6.3 Right to Erasure

In certain circumstances you can request that your personal information be deleted ("right to be forgotten"). However, some information may not be possible to delete due to legal and financial record-keeping obligations.

6.4 Right to Object to Processing

You can object to marketing communications or certain types of data processing.

6.5 Right to Data Portability

You can request to receive your personal information in a convenient structured format.

To exercise these rights, contact us at [email protected].

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7 Protection of Children and Minors

pklok strictly provides services only to users aged 21 and above. We do not knowingly collect or store any personal information from minors. Age is verified at the time of account registration and identity documents may be requested if needed.

If we become aware that information from a minor has been collected, we will delete it immediately and close the relevant account.

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8 Responsible Gambling and Privacy

As part of our responsible gaming policy, we monitor user play patterns. This is not for surveillance purposes — it is to identify signs of problem gambling and provide you with timely support and protection. This information is not used for any other purpose.

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9 Transfer of Data Outside Bangladesh

Our servers and infrastructure may be located in various countries. Even if your information is transferred outside Bangladesh, we ensure that such transfers are carried out through secure agreements in accordance with international data protection standards, and your information is always protected under this policy.

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10 Links to Other Websites

Our platform may sometimes have connections to third-party payment gateways or technology providers. These external services have their own privacy policies and we are not responsible for their data collection or use. We recommend reading their privacy policies before using those services.

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11 Policy Changes and Updates

pklok reserves the right to update this privacy policy from time to time. If any significant changes are made:

• The "Last Updated" date at the top of the page will change.
• Registered users will be notified by email of significant changes.
• Continued use of the platform after changes are made will be considered acceptance of the new policy.

We recommend visiting this page regularly.

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12 Contact and Complaints

For any questions, concerns, or to exercise your data rights regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 live chat support in Bengali

We take your requests seriously and are committed to responding as quickly as possible.