pklok Terms and Conditions

1. Definitions and Scope

In these terms and conditions, the following words are used with the meanings given below:

• "Platform" refers to pklok's website, mobile version, and all associated services.
• "User" or "Member" refers to any person who holds a registered account on pklok.
• "Services" refers to the online casino games, sports betting, and all related entertainment activities offered by pklok.
• "Account Balance" refers to the total funds held in a member's account, which may include bonus funds.
• "Wagering Requirement" refers to the obligation to place bets a specified number of times before bonus funds can be withdrawn.

These terms apply to all members who use the pklok platform from Bangladesh. Accessing the platform or using the services is considered acceptance of these terms.

2. Eligibility and Account Registration

2.1 Age Requirement

You must be at least 21 years of age to register on pklok and use the services. No person under the age of 21 may open an account or use the services. We reserve the right to verify age at any time, and failure to prove age will result in account suspension.

2.2 Registration Conditions

You must provide accurate and complete information when registering an account. The following conditions must be met:

• You are at least 21 years of age.
• You are a legal resident of Bangladesh.
• You will operate only one account in your name.
• All information provided at registration is true, accurate, and your own.
• You are participating in online gaming voluntarily and of your own free will.
• Online casino gaming is lawful in your jurisdiction and you are aware of the applicable laws.

2.3 One Account Policy

Only one account is permitted per person, household, IP address, and device. Any attempt to create multiple accounts will result in all accounts being closed and the associated balances may be forfeited.

3. Account Security

Maintaining the security of your account is entirely your own responsibility. Please keep the following in mind:

• Do not share your login credentials (username and password) with anyone.
• Avoid logging in on public devices or Wi-Fi networks.
• Use a strong password and change it regularly.
• Always log out after using your account.
• If you suspect unauthorized access, contact support immediately.

You are fully responsible for all activity carried out through your account, unless it can be proven that another person accessed your account without authorization.

4. Deposits and Withdrawals

4.1 Deposit Conditions

Funds can be deposited on pklok using the following payment methods: bKash, Nagad, and Rocket. The minimum deposit amount is ৳200. There is no maximum limit, however large deposits may require additional verification.

• Deposits must be made only from a payment account registered in your own name.
• Using a third-party payment account is strictly prohibited.
• Deposit transactions are generally processed instantly.
• pklok does not charge any fees on deposits, however charges from the payment provider may apply.

4.2 Withdrawal Conditions

The minimum withdrawal amount is ৳500. Withdrawals are generally processed within 15 minutes to 2 hours. The following conditions apply to withdrawals:

• Full KYC verification of the account must be completed before requesting a withdrawal.
• Withdrawals will only be sent via the original deposit method.
• If there is an active bonus, the wagering requirement must be fulfilled before withdrawing.
• Additional documentation may be requested for unusual transactions.

4.3 Anti-Money Laundering

pklok follows a strict anti-money laundering policy. We are obliged to notify the relevant authorities in the case of unusual transactions. Accounts may be temporarily suspended pending investigation of any suspicious activity.

5. Bonuses and Promotions

5.1 Welcome Bonus

New members will receive a 150% bonus on their first deposit up to a maximum of ৳20,000. The following conditions apply to this bonus:

• A minimum deposit of ৳200 is required to receive the bonus.
• A 10x (ten times) wagering requirement must be fulfilled before the bonus funds can be withdrawn.
• If the wagering requirement is not fulfilled within 30 days of claiming the bonus, the bonus will be cancelled.
• The welcome bonus applies only once per member.

5.2 General Bonus Policy

The following general rules apply to all bonuses and promotions:

• Bonus funds are not directly withdrawable — they can only be withdrawn after the wagering requirement has been fulfilled.
• One bonus cannot be used alongside another bonus at the same time, unless specifically stated.
• pklok reserves the right to modify, suspend, or cancel any bonus offer.
• In the event of bonus abuse, the bonus and any associated winnings will be forfeited.
• Cashback and benefits provided under the VIP program are subject to separate terms and conditions.

6. Gaming Rules

All games on the pklok platform are operated fairly and transparently. The following rules apply to gaming:

• All bet outcomes are determined by a certified random number generator (RNG).
• In the event of a technical issue during a game, pklok will settle bets based on the last verifiable result.
• Bets on incomplete rounds due to a server error will be cancelled and the bet amount will be returned.
• Using automated bots, scripts, or software to play games is strictly prohibited.
• Minimum and maximum bet limits are set within the individual rules of each game.
• In the event of a dispute over a game result, pklok's decision will be considered final.

7. Prohibited Activities

The following activities are strictly prohibited on the pklok platform, and if such activities are detected, the account will be closed and funds will be forfeited:

• Creating or operating multiple accounts.
• Bonus arbitrage or coordinated activity to abuse bonuses.
• Making deposits using third-party funds.
• Using automated software, bots, or hacking tools.
• Attempting to exploit system errors or bugs.
• Colluding with other members to influence game outcomes.
• Conducting money laundering or illegal activities through the platform.
• Operating an account using a false identity or false information.

8. Account Suspension and Closure

8.1 Suspension or Closure by pklok

pklok may suspend or close any account without prior notice for the following reasons:

• Violation of any clause of these terms and conditions.
• Fraudulent or suspicious activity.
• Providing false or incomplete identity information.
• As required to comply with legal obligations or regulatory directives.

8.2 Voluntary Closure by Member

You may request account closure at any time via live chat or email. You may withdraw any valid balance before the account is closed, however unused bonus balances are non-refundable.

8.3 Self-Exclusion

You may apply for temporary or permanent self-exclusion to limit your own gaming. For more information on this, please visit the Responsible Gaming page.

9. Limitation of Liability

pklok bears no liability for the following:

• Losses caused by technical issues, internet disconnection, or server downtime.
• Losses caused by leaving your own account credentials unsecured.
• Delayed transactions due to issues with third-party payment providers.
• Financial losses from unfavorable betting outcomes — gaming carries risk and there is no guarantee of winning.
• Changes to or discontinuation of services due to changes in law.

Gaming always carries risk. Do not bet beyond your means. You are considered to have accepted this risk knowingly.

10. Privacy and Data Protection

pklok gives the highest priority to the security of your personal information. Our platform uses SSL encryption technology to keep all data secure. To learn more about how your data is used, please read our Privacy Policy page.

• Your personal information will only be used to provide services and fulfill legal obligations.
• Information will not be shared with third parties, except as required by law.
• You may request to view or correct your data.

11. Responsible Gaming

pklok is firmly committed to responsible gaming. We believe gaming is a form of entertainment — not a source of income. The following tools are available to you:

• Deposit Limit: Set a daily, weekly, or monthly deposit amount.
• Loss Limit: Set a maximum loss amount within a specified period.
• Gaming Break: Temporarily suspend your account for a set period.
• Self-Exclusion: Apply for long-term self-exclusion.

If you notice signs of problematic gaming behavior, contact support immediately. For more information, visit the Responsible Gaming page.

12. Dispute Resolution

If you have any dispute or complaint, please contact our support team first. We will make every effort to resolve any dispute fairly and promptly.

• Submit dispute complaints via live chat or email.
• An initial response will be provided within 5 business days of receiving the complaint.
• Complex disputes may take up to 30 days to resolve fully.
• In disputes regarding game results, pklok's server logs and RNG records will be considered final evidence.

13. Changes to Terms

pklok reserves the right to partially or fully modify these terms and conditions at any time. The following process will be followed for changes:

• Members will be notified by email or on the platform about significant changes.
• Continued use of the service after the updated terms are published will be considered acceptance of the new terms.
• If the new terms are not acceptable to you, you may close your account.
• The date of the most recent change can be found from the "Last Updated" date at the top of this page.

14. Contact

If you have any questions or complaints about these terms and conditions, please contact us in the following ways:

• Live Chat: 24/7 live chat support in Bengali is available.
• Email: [email protected]

Our support team is always ready to assist in Bengali.